ea777's Privacy Policy

Introduction and Scope

This privacy policy applies to all members who use ea777's website and services. When you register, log in or use any service on ea777, you are considered to have accepted the terms of this policy.

ea777 takes the protection of its users' personal information very seriously. We make no compromises on data protection and follow internationally recognised data protection practices.

Alongside reading this policy, it is important to also read our Terms and Conditions, as both documents together form the complete legal framework governing your account and use of our services.

This policy applies only to ea777's own platform. Third-party websites or services are governed by their own privacy policies.

What Information Is Collected

ea777 collects two types of information from its members — information you provide directly and information collected automatically.

Information You Provide Directly

Information you submit yourself:

• Full name and date of birth
• Valid email address
• Mobile number
• Payment details for deposits and withdrawals (bKash, Nagad, Rocket, Upay or bank account)
• Documents required for identity verification
• Messages and requests sent to customer support

Information Collected Automatically

What is collected automatically when you use the site:

• IP address and device type
• Browser and operating system information
• Session duration and navigation history
• Information obtained from cookies and web beacons
• Login and transaction logs

We never use your full national ID or passport number for advertising purposes. After identity verification, this information is stored in encrypted form.

Purpose of Using Information

ea777 uses collected information only for specific, clear and lawful purposes. The main purposes are outlined below:

Account Management

Information is needed to create, verify and manage your account. This includes password recovery, OTP verification and the secure login process.

Processing Financial Transactions

Payment-related information is used to correctly process deposit and withdrawal requests and to ensure financial security.

Providing Customer Support

When providing customer support via live chat or email, your previous transaction and account information is used to deliver fast and effective assistance.

Fraud Prevention and Security

Information is analysed automatically to detect unusual transactions, multiple accounts or suspicious activity. This protects the interests of all our members.

Service Improvement

By analysing user behaviour and preferences, ea777 improves its platform. This includes expanding game variety, simplifying the interface and improving loading speed.

Compliance with Legal Obligations

Information is retained and disclosed where required to comply with applicable laws and regulations.

Disclosure and Third Parties

ea777 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

Payment Processors

The minimum necessary information is shared with payment gateways such as bKash, Nagad, Rocket and Upay to complete transactions. These organisations have their own data protection policies.

Technology Service Providers

Information necessary for operational purposes is shared with the technology partners whose services are used for server hosting, database management and cybersecurity. These partners operate under strict confidentiality agreements.

Law Enforcement Agencies

Information may be disclosed where legally required in response to a court order or a valid request from a government authority. In such cases, only the specific information requested is disclosed.

Outside of the above cases, no information will be shared with third parties without your explicit consent.

Cookies and Tracking Technology

ea777 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that improve your experience of using the site.

Essential Cookies

These cookies are essential for the core functionality of the site — such as maintaining login sessions, saving form data and security verification. They cannot be disabled.

Functionality Cookies

These cookies are used to remember your preferred language, theme and settings. They provide a personalised experience on the site.

Analytics Cookies

These cookies are used to analyse visitor behaviour across the various pages of the site. The information collected is aggregated and anonymous.

Cookies can be controlled by changing your browser settings. However, disabling essential cookies may affect some site functionality.

Data Security Measures

ea777 adopts industry-standard technical and administrative measures to protect user information:

• SSL (Secure Socket Layer) encryption — all data exchanged between your browser and the server is encrypted
• Passwords and sensitive data stored with AES-256 encryption
• Two-factor verification (OTP) for all logins and financial transactions
• Regular security audits and vulnerability testing
• Restricted access — only authorised staff can access the information they need
• Data backup and recovery systems

However, transmitting information over the internet is not entirely risk-free. Although we provide the highest level of protection, it is not possible to eliminate all risks entirely. Please also keep your account password private and do not share it with anyone.

Data Retention Period

ea777 retains your information only for as long as necessary. The specific retention policy is given below:

Active Account Information

Account information and transaction history are retained for as long as your account remains active.

Closed Account Information

Even after an account is closed, financial transaction records are retained for a set period due to legal obligations. Once that period has passed, the information is securely deleted.

Backup Information

Information held in system backups is reviewed and deleted at regular intervals.

Your Rights

As a member of ea777, you have the following rights regarding your personal information:

Right to Know

If you want to know what information is stored about you and how it is being used, please contact us.

Right to Correction

If any of your stored information is incorrect, you may request that it be corrected. This can be done through account settings or via customer support.

Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal obligations or ongoing disputes.

Right to Object to Processing

You may object to your information being used for marketing or analytics purposes. Once this request is received, it will be acted on as quickly as possible.

To exercise any of these rights, contact our customer support team via live chat or email. Alongside following the responsible gaming guidelines, please also stay aware of your rights regarding your information.

Protection of Minors' Information

All services on ea777 are for persons aged 21 or above only. We do not knowingly collect information from anyone under the age of 21.

Date of birth is verified at the time of registration. If a minor registers using false information and this comes to our attention, that account will be closed immediately and all associated information will be deleted.

If a parent or legal guardian becomes aware that a person under the age of 21 has opened an account on ea777, please notify our customer support immediately.

Policy Changes

ea777 may amend this privacy policy when necessary. Members will be notified in advance of any significant changes via email or through the site.

If you continue to use ea777 after a policy change, you will be considered to have accepted the new policy. Please review this page regularly.

Previous versions of the policy may be available on request through customer support. To learn more about ea777, visit our About Us page.

Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please contact the ea777 customer support team. We are available in both Bengali and English, seven days a week, twenty-four hours a day.

We aim to send an initial response to privacy-related complaints within 30 business days. Complex matters may take longer to resolve, in which case you will be kept informed of progress.